• You have a passion for customer support and customer satisfaction. • The IKEA values reflect your own values. • You are business-minded and result-driven with a customer focus. • Experienced working in a highly customer focused organization and you have preferably experience in Call Centers. • Having a proven track record in management and leadership. You can take responsibility and delegate when necessary. • Working with people gives you energy. • You have the ability to identify the need for and drive change in ways of working within the team. • You have strong communication skills and the ability to communicate confidently and clearly in local languages Dutch and French and fluent in English. • You have the ability to priorities and organize your work and the work of others.
You will :
• Contribute to the operational implementation of the unit action plan within the team. • Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools. • Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible. • Monitor and feedback on working methods, productivity and quality on team and individual level. • Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level. • Build a committed team with a strong culture based on customer focus, high performance and pride in their work. • Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans. • Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety. • Be active in the recruitment process of new co-workers. • Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
Our team within Ikea
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
If you grow, IKEA grows! Discover together with us the opportunities for your career in an inspiring work environment within an international context. A place where entrepreneurs get the chance to do what they do best. There are a lot of possibilities to grow together! Next to that, we offer you a competitive salary with extra-legal benefits like an extended insurance package, staff discount, our IKEA staff restaurant with delicious healthy food, eco-vouchers, an IKEA bonus based on the commercial results of our stores, a reward for your loyalty to IKEA (TACK pension saving program) and much more!