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Customer Experience Manager

Wuxi, Jiangsu Sheng - Sprawdź lokalizację Marketing i komunikacja Pełny etat

Opis stanowiska pracy


• Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
• Experienced in creating and implementing mid-term plans, setting budgets and following up goals. Proven experience of being a valuable contributor to customer satisfaction and business unit results.
• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
• Self-confident and assertive with the ability to influence through the use of customer insights. Experienced in problem-solving and conflict-management.
• Proven record/experience of developing people and organisations.
• Strong organisational skills and an ability to prioritise. Ability to communicate confidently and clearly in the local language(s) and English. Good analytical skills.


• Take ownership for the knowledge of the local market to create a marketing action plan to strengthen our position on the local market and build long-term growth and profitability
• Increase the number of consumers visiting/revisiting our store as well as convert more visitors into customers in order to increase sales and profitability and to expand our local home furnishing market share.
• Monitor our performance against agreed goals, adapting and taking action accordingly. Ensure all local marketing initiatives grow our business and support the sustaining of long-term profitability
• Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled.
• Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans.
• Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
• Support commercial initiatives and priorities before,during and after the shopping experiences Identify and develop talents in the unit and within the function to secure succession planning
• Actively promote our social and environmental commitment and work with our local consumers’ to understand how, together, we can contribute to sustainability.


Our team is the voice of IKEA. We use words, pictures and videos to tell the story about IKEA, to build our brand and inspire people with our offer. We bounce ideas back and forth, we challenge each other and we are crazy passionate about communication. Of course we’re also the ones who make sure to keep all our fellow co-workers informed, engaged and connected in a constantly changing business environment.