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商业服务超级用户(AI方向)

Wuxi, Jiangsu Sheng - Sprawdź lokalizację IT & Digital Solutions Pełny etat

Opis stanowiska pracy

你需要拥有什么

'- Disposition to think and act with a “holistic” view
- Disposition to act pro-active
- Reliability (Culture & Values)
- Self management
- Planning and organizing
- Teamwork
- Customer & Business mindedness
- Always looking for improvements for the business
- Experience in conducting trainings
- Capability to pass on your knowledge to others / co-workers
- Educate / Train your own successor
- Strong drive and problems solving approach
- Call Center experience
- Basic knowledge and affinity with IT
- Analytically ‘strong’
- Strong knowledge of basic routines / guidelines
- Change management is an advantage
- Experience with training/educating Users (“Train the Trainer” education)
- Knowledge of local language(s) and English (spoken & written)
- Interested in Home furnishing and knowledge of the IKEA Concept

你的工作职责

'- Support your Business Service Manager, CSC.
- Support for country organization (System & process changes, statistics, education)
- Continuously thinking of improvements on AI related to needs of the Country.
- Create a yearly action plan and work with it (for example: regular checks, performance follow up etc.)
- Use statistics and reports to identify root causes for customer cases and possibilities to improve backline / workflow efficiencies. Therefore, offer recommendations at country level, allowing for continuous improvement.
- System settings ? Update of AI in production (also training environment)
- User Administration (Create Users exceptions)
- Change requests and Bug reports.
- Adapt changes in the system to local processes or adapt the local processes to changes in the system.
- Translation of any materials of AI between English and Chinese.
- Problem support for ITSD.