'- Disposition to think and act with a “holistic” view - Disposition to act pro-active - Reliability (Culture & Values) - Self management - Planning and organizing - Teamwork - Customer & Business mindedness - Always looking for improvements for the business - Experience in conducting trainings - Capability to pass on your knowledge to others / co-workers - Educate / Train your own successor - Strong drive and problems solving approach - Call Center experience - Basic knowledge and affinity with IT - Analytically ‘strong’ - Strong knowledge of basic routines / guidelines - Change management is an advantage - Experience with training/educating Users (“Train the Trainer” education) - Knowledge of local language(s) and English (spoken & written) - Interested in Home furnishing and knowledge of the IKEA Concept
'- Support your Business Service Manager, CSC. - Support for country organization (System & process changes, statistics, education) - Continuously thinking of improvements on AI related to needs of the Country. - Create a yearly action plan and work with it (for example: regular checks, performance follow up etc.) - Use statistics and reports to identify root causes for customer cases and possibilities to improve backline / workflow efficiencies. Therefore, offer recommendations at country level, allowing for continuous improvement. - System settings ? Update of AI in production (also training environment) - User Administration (Create Users exceptions) - Change requests and Bug reports. - Adapt changes in the system to local processes or adapt the local processes to changes in the system. - Translation of any materials of AI between English and Chinese. - Problem support for ITSD.