The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and MOROCCO.
Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!
Join us to bridge your dreams and unique ideas within an organization that believes in People !
A day in your life with us:
Contribute to the creation of the country business plan.
Support the development of an omnichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.
Align and optimise relevant working methods to secure the required co-worker competence to support the shopping experience.
Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.
Ensure that “ways to shop” are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality.
Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.
Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination.
Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.
Achieve and follow up on all Customer Experience KPI’s.
Share best practices and benchmark operational excellence to enhance the positive shopping experience.
Be the customer insight expert and identify gaps between customer expectations and experience so that the complete country organisation can then act upon them.
Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
Experienced in creating and implementing mid-term plans, setting budgets and following up goals.
Proven experience of being a valuable contributor to customer satisfaction and business unit results.
Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
Self-confident and assertive with the ability to influence through the use of customer insights.
Experienced in problem-solving and conflict-management.
Proven record/experience of developing people and organisations.
Strong organisational skills and an ability to prioritise.
Ability to communicate confidently and clearly in the local language(s) and English.
Good analytical skills.
A few more details for you
This position is full-time and is located in Tetouan, Morocco. Some travel may be required.
Please send your CV in English and tell us why you would be a good fit for this role.