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Shopping Experience Group Leader

Tetuan, Tanger-Tetouan-Al Hoceima - Sprawdź lokalizację Relacje z klientem Pełny etat

Opis stanowiska pracy

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and MOROCCO.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !


Job description

A day in your life with us:

  • Contribute to the creation of the country business plan.
  • Support the development of an omnichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.
  • Align and optimise relevant working methods to secure the required co-worker competence to support the shopping experience.
  • Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.
  • Ensure that “ways to shop” are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality.
  • Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.
  • Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination.
  • Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.
  • Achieve and follow up on all Customer Experience KPI’s.
  • Share best practices and benchmark operational excellence to enhance the positive shopping experience.
  • Be the customer insight expert and identify gaps between customer expectations and experience so that the complete country organisation can then act upon them.

Qualification
  • Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
  • Experienced in creating and implementing mid-term plans, setting budgets and following up goals.
  • Proven experience of being a valuable contributor to customer satisfaction and business unit results.
  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
  • Self-confident and assertive with the ability to influence through the use of customer insights.
  • Experienced in problem-solving and conflict-management.
  • Proven record/experience of developing people and organisations.
  • Strong organisational skills and an ability to prioritise.
  • Ability to communicate confidently and clearly in the local language(s) and English.
  • Good analytical skills.

More Information

A few more details for you

This position is full-time and is located in Tetouan, Morocco. Some travel may be required. 

Please send your  CV in English and tell us why you would be a good fit for this role.