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Market Area Service Fulfilment Operations Manager

Szanghaj, Shanghai Shi Logistyka i łańcuch dostaw Pełny etat
Full Time

Opis stanowiska pracy


University degree (Economics, Logistics, Supply Chain Management) or 5-7 years of experience and proven performance in logistics/commercial/supply chain management
3-5 years of solid managerial experience within the matrix and/or high volume organisation, proven senior management working experience in strategic business development (preferably in distribution, retail, logistics or similar)
Proven successful strategic leadership in a big organisation, delivering both business result and people development
Retail/home furnishing/supply chain/customer service experience and interest
Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
Experience in creating and securing the implementation of mid-term and long-term strategies and plans and set/follow up goals
Proven ability to influence in a matrix organisation through strong interdependent leadership
Successfully lead projects or processes on the country/market/national level
Good coaching and mentor, advisory and facilitation skills, conflict management skills and problem-solving experience
Fluent in English both written and verbal


Accountable for high performing daily operations and an efficient distribution network connected to service fulfilment operations including standard operating procedures planning, execution and follow up and day to day continuous improvement of operations, relevant negotiations, IWAY and legal compliance with a focus on quality in all touchpoints for the lowest possible cost.
Accountable for monitoring availability and logistics costs affecting the retail result and to initiate actions when necessary to reduce these costs in order to contribute to the performance, productivity, cost development and efficiency of insourced and outsourced service execution.
Accountable for keeping the total picture of Service Fulfilment Operations together and synchronised including capturing and sharing of best practices, creating synergies, enabling common ways of working, monitoring relevant performance, alignment of processes, communication and by acting and taking action as an expert on the topics of store fulfilment operations.
Accountable for closing the gap in operational performance, lifting efficiency and quality of the operations in service fulfilment.
Accountable for the development and improvement of existing working methods, processes and solutions for the Group and Market Service Fulfilment Operations function including to enable effective, efficient and standardised ways of working across organisations and levels.
Accountable to secure the quality and performance of running Service Fulfilment operations during the phase of Customer Fulfilment Transformation.
Responsible for the cooperation with key partners on Group and global level while representing Customer Fulfilment Service Fulfilment Operations in related decision bodies and contributing with both knowledge and resources to optimal operational and multichannel development, related business- and process forums, sourcing activities as well as to all matrices, global and market initiatives and competence networks.
Accountable for lifting the perception and quality of services by securing the right short and mid-term capacity, quality, and cost level of services and by supporting the markets to secure that all existing service partners have the knowledge to perform their tasks to represent IKEA well and to increase the quality in the meeting with the customer.
Accountable to lead , coach and develop the Group Service Fulfilment Operations organisation and provide support and guidance to the respective market function to secure an inspiring and motivating environment where people and talent are continuously developed including long-term competence building and succession planning, diversity and inclusion.
Accountable for ensuring that the Customer Fulfilment Sustainability Agenda is included in all operational aspects of the business connected to service fulfilment.