• At least 3-years of previous retail Safety & Security Management experience, or at least 3-years IKEA Risk & Compliance experience including internal training programs to develop towards a Risk & Compliance Manager position. • Knowledge and understanding of Federal, State, and Local legislation regarding safety, security, and risk in a retail environment. • Previous experience with running/implementing a comprehensive safety program and security program in a retail environment. • Previous experience performing risk assessments, investigating safety and security incidents including internal & external theft and fraud investigations, performing root cause analysis, completing and overseeing incident reporting, performing crisis management, monitoring compliance for data privacy, implementing and training de-escalation methods, and managing safety and security vendors. • Strong interpersonal, verbal and written communication, analytical, problem-solving, and organizational skills with strong attention to detail.
• Hires, onboards and trains the co-workers. Directs the overall selection, onboarding, development of coworkers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities. Ensures we have a highly competent and performing team capable of delivering and excellent customer shopping experience. Oversees the day-to-day performance of the Risk & Compliance team. • Executes various compliance tasks including assessments, follow-up, training, and statistical reports related to Ingka Group Policies and Standards, U.S. Business Risk & Compliance policies, and national/local applicable laws and regulatory requirements including but not limited to: Global Safety & Security Manual, U.S. Retail Risk & Compliance Operations Manual, Crisis Manual, fire safety (NFPA), occupational safety (OSHA/NIOSH), food safety (Food Safety Modernization Act), Payment Card Industry (PCI) Standards, data privacy and information security, Product Safety (CPSC), Worker's Compensation, General Liability. • Oversees the safety and security of people and property within the site/unit and supports the unit Manager with identifying, managing, and mitigating risks in the unit, and gathering and communicating unit safety and security KPI's • Establishes and updates various business plans and action plans including but not limited to: Safety Action Plan, Business Plan, SecCheck Action Plan, and IKEA Blue Action Plan. • Initiates, monitors, and responds to internal and external incidents and ensures rapid response, investigation, and documentation and reporting of all incidents and emergency situations. Ensures thorough documentation of all incidents that relate to potential liability for IKEA, educates the location R&C team on appropriate language for incident reports, and reviews incident reports for quality and accuracy. • Serves as the subject matter expert for the location's liability claims and is the point of contact for insurance related matters, which includes ensuring property preservation, and potential or existing insurance claims. • Minimizes theft and fraud, provides support to the Field Safety & Security Specialist with internal investigations with accuracy, security and confidentiality. • Leads the unit's physical security program and safety program by education, assessing (auditing) and maintaining standards throughout the property. Works closely with outside agencies (police, fire department, fraud agencies, insurance companies, attorneys, OSHA, Health Department) as required to ensure compliance with all local and national laws regarding safety and security. Works with outside safety and security vendors as needed under scope of existing contracts. • Works in partnership with the Unit Management and/or Field Safety & Security regarding sensitive issues, including but not limited to harassment, Co-worker misconduct, information security incidents, and lawsuits.
TOGETHER AS A TEAM
You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We’re a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that’s pretty cool!