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Recovery Assistant

Johor Bahru, Johor Zrównoważony rozwój Pełny etat
PUBLIC

Opis stanowiska pracy

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.


Job description

You will support in the area in order to fulfil and optimise the recovery operations. You strive towards making a positive experience for customers, so they will return and shop with us again over time.

Your assignment

  • Support the handling and administration of returned and transferred products with the objective being to minimise loss and maximise profit.
  • Carry out some IT data entry works documenting the returned products into appropriate bins.
  • Strive to minimise the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
  • Assist Exchange & Return in sourcing of replacement part or missing parts.
  • To re-pack products meant for Back-To-Stock (BTS).
  • To assemble products for store themes in the store.
  • To handle quality claims of quality issues furniture.
  • To scrap quality claim furniture following strictly the procedures.
  • To print and stick As-Is price tags on the furniture for sale in As-Is shop.
  • To contribute to vitality and take part in in-store activities that are set with my manager.

Qualification
  • Ability to prioritize and organize own work to handle several tasks at the same time
  • Good attention to details.
  • Experience of working in a fast-paced environment.
  • Assertive and able to remain claim and controlled when faced with emotional customers under stressful times.
  • Confident to approach and talk to people.
  • Permanent full time position.

More Information

Please apply by 25 October 2020.