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Helsingborg, Skåne län - Sprawdź lokalizację IT & Digital Solutions Pełny etat

Opis stanowiska pracy


Are you truly passionate about enabling high-quality technology services for now and the future? Do you identify yourself with the IKEA corporate identity, core values and vision of creating a better everyday life for the many people and feel motivate by sharing the IKEA culture and values?

Great, we are now looking for several Senior Business Analysts within Service Portfolio Management in Service Management & Operations, where you will be responsible for defining the Service Delivery model and creating a foundation for financial follow-up.

The ways of working are changing, and Group Digital is a key enabler to meet the needs and expectations of the many people within IKEA. Therefor we are looking for someone with great appetite and passion for innovation and business continuous improvements. As a person you see endless possibilities of how technology and support can enable high-quality technology services/products for the current and future Technology operations model.

We believe you are motivated by working agile and being open to the change and you have moderate experience and knowledge from the area of listed above. Most importantly, you understand people needs and pain points and can translate them into technical services and products. You work according to lean innovation methodologies and agile practices and can easily relate how they are put into product development.


In addition to the responsibility in the respective areas mentioned above, you will also:
• Collect the requirements and stakeholder/consumer feedback connected to one or more Service(s) to give input to the roadmap
• Promote the roadmap and offering to increase the knowledge of the Service(s)
• Responsible for ensuring compliance with legislations, policies or other requirements in order to stay compliant
• Translate business requirements into information models and dashboards to visualize Service/Product metrics such as usage, capacity, lifecycle, cost
• Contribute with relevant data to the strategy, design, development and maintenance of the Product(s)/Service(s) in order to deliver based on consumer needs
• Develop and adapt our analysis and reporting based on best practice and current objectives to drive efficiency and quality in the information landscape
• Contribute to the area in outlining risks, costs, benefits, and capability models in order to strengthen the service offering
• Produce required design specifications in close cooperation with the architects and across functions to ensure that Product/Service teams work together and fulfil business needs

To be successful in this role, we believe you have:
• Formal qualifications in Information Technology, Business Administration or equivalent
• Minimum 5 years of progressive and diverse working experience in business development, request management, change management or similar areas
• Experience in technology transformational changes and what it means to an IT team, as well as leading different initiatives
• Experience from the particular area, either from a technical, product or business process perspective
• Experience from working with multiple stakeholders over multiple functions
• High proficiency in spoken and written English

In this role you will report to Service Portfolio Manager and is located in Helsingborg or Älmhult, Sweden. The Service Management & Operations organisation has co-workers in Helsingborg, Älmhult, Shanghai, Philadelphia, Warsaw, Tejon, Paris, Dortmund and Diedenbergen.


Group Digital set the digital agenda to keep IKEA leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.


If you have any questions about the role, please reach out to Sofia Nord,

Please note that we do not handle any applications on mail and in English only. You might have some questions about the recruitment process, and we are more than happy to answer those! Feel free to connect with the recruitment specialist Sofia South at