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Customer Engagement & Loyalty Analyst

Conshohocken, Pensylwania - Sprawdź lokalizację Marketing i komunikacja Pełny etat

Opis stanowiska pracy

WHY WE WILL LOVE YOU

• University degree in Marketing, Digital, Business, or similar OR equivalent years of relatable experience
• Minimum 5 years experience in data analysis & statistical modeling.
• Minimum 2 years of experience in marketing and/or communication functions.
• Minimum 1 years experience managing CRM or media in a multi-channel environment.
• Preferred experience from retail, preferably home furnishing sector.

WHAT YOU'LL BE DOING DAY TO DAY

• Act as a member of the Marketing team and proactively contribute to marketing plan/output in order to deliver to the common objectives and goals
• Drive statistical analysis and data modelling to create insight led local offerings for engagement opportunities across multiple customer groups
• Drive performance analysis and optimization of local offerings/local Family benefits, rewards and engagement across multiple customer groups
• Collaborate with central CRM Hub on data/analytics and performance of all customer engagement activities, and deriving local insights
• Support Marketing Performance Leader with Customer Engagement Performance analysis as well as conclusions that can be drawn from it to identify improvement areas
• Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and maximize impact
• Contribute to the integrated multichannel executions/output of the function in order to contribute to the business goals
• Be an active player in driving an open and sharing climate, be a role model of the IKEA values, and contribute to the transformation of IKEA

TOGETHER AS A TEAM

We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.







No. of Positions: 1
Less than 10% travel