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Customer Relations Officer (Customer Experience) 20 hours per week, Contract Renewable

Batu Kawan, Pulau Pinang - Sprawdź lokalizację Relacje z klientem Niepełny etat

Opis stanowiska pracy

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.


Job description

ABOUT THE JOB

Reporting to the Shopping Experience Manager & Team Leaders, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.


Your Assignment

  • Ensure IKEA Batu Kawan Store is a friendly, safe and secure environment for all IKEA visitors and customers.
  • Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
  • Being knowledgeable around customer shopping experience and the daily checklists to improve on the service delivery.
  • Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
  • Handling professionally all customers’ queries or complaints, and deliver service improvements to enhance the customer shopping experience.
  • You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
  • Cross training to other functions of Customer Relations to learn check-out and Easy Buying and supporting these functions when required

Qualification
  • Possesses work experience in customer handling.
  • A good team player with good communication and interpersonal skills.
  • Emotional resilience and possesses ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times;
  • Independent, able to use and take personal initiatives to make considered decisions.
  • Able to multitask and enjoy working in a fast-paced and future-oriented retail environment;
  • Be passionate about customers and act to ensure a positive shopping experience;
  • 20 Hours weekly, willing to work on weekends, shift hours and Public holidays.
  • Having own transport 

More Information

Please apply by 31 October 2021